Position Overview As a Key Holder, you support the Store Leadership Team by rocking out strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience! You assist with daily operations of the store as needed. You give input on training, motivating, and celebrating Stylists and team members. You have a passion for driving stellar results and amplifying our brand purpose. Most importantly, you represent the Kendra Scott culture uniquely and positively! Your Responsibilities You’re Customer Focused! You model and teach WOW service with a “customer is our boss” mentality. You use the WOW Service Principles to connect with every guest and make a Difference in their Day! You take pride in training and developing Stylists to ensure they provide WOW experiences. You go above and beyond to ensure all guests feel welcome and seen. You Drive Results: As an emerging leader you are learning the importance of driving sales by maximizing overall store productivity and building guest connections through WOW experiences. Minimum Requirements Must be over the age of 18 Ability to lift and move at least 50 lbs. Ability to bend, squat, twist, and reach Ability to stand and/or walk for at least 6 hours per shift Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.